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Customer Care Pledge
- Our response to COVID-19
Learn More...

Portland Sales: (503) 310-5555 

Portland Service/Autospa: (503) 595-5353

Salem Sales: (503) 485-0007

Salem Service/Autospa: (503) 485-0303

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Home / About Freeman Motor Company a dealership in Portland and Salem OR / Response to COVID-19

Customer Care Pledge - Our response to COVID-19

 

There continues to be many developments regarding the Coronavirus (COVID-19). While it has impacted some facets of life, we want you to know that the health of our employees and guests is of utmost importance to us here at Freeman Motor Company. 

 

In response to the guidelines set out by the Center for Disease Control and Prevention, we have instituted a number of preventative measures to ensure the safety of all those who come into our stores

  • A vigilant cleaning schedule that goes above and beyond our outside cleaning services is one of the most preventative measures we can take for our employees and guests.  We have increased disinfecting customer touch points such as door handles, handrails, surfaces, facilities and created disinfecting stations.
  • Sanitizer stations are set up so hand sanitizer, sanitizing wipes and gloves are readily available
  • All staff will remain a 6ft distance away from each other and customers with no more than 3 people in a 3000 sq ft space
  • An interior wipe down with disinfecting products will be done before each test drive
  • A printed map of the area will be available for unaccompanied test drives
  • Snacks or Coffee machines will not be offered or used until further notice

Additionally, we’ve made all of our staff aware of our sick-leave policies in place and encouraged any exposed or at-risk persons to make use of these policies.  However, we are staffed and are fully operational. 
We understand that many people want to avoid travel and public facilities during this time. We are offering remote services and have tools in place to take care of the majority of a car purchase remotely, minimizing the amount of time needed at the dealership to make a purchase. We hope the best for you and your family in this difficult and confusing time. From all of us at Freeman Motor Company, stay safe!

Sales:

Options for customers:

  • Virtual Tour of Vehicle - Will use video chat to interact with the shopper to virtually walk around the vehicle and answer questions
  • Test Drive at Home - Complimentary test drive from shopper’s home for a no-obligation test drive
  • Local Home Delivery
  • Purchasing process started online to limit in-person contact
  • Virtual Trade Appraisal
  • Get pre-approved online

For more information or to request a service, give us a call or fill out the form below

Service:

Options for customers:

  • Pick up / drop off
  • After hours drop off
  • 6 months same as cash payment options at 0% interest

How can we help?
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PORTLAND
Showroom
(503) 310-5555  
Monday - Saturday 10am - 6pm
Sunday Closed
7524 S Macadam Ave
Portland , OR 97219
 
Service & AutoSpa
(503) 595-5353
Monday - Friday 8am - 5pm
Saturday - Sunday Closed
4841 S Macadam Ave
Portland , OR 97239

 

Auto Body & Paint
(503) 595-5353
Monday - Friday 8am - 5pm
4841 S Macadam Ave
Portland, OR 97239
SALEM
Showroom
(503) 485-0007
Monday - Friday 12pm - 7pm
Saturday 10am - 6pm
Sunday Closed
3784 Portland Rd NE
Salem, OR 97301
 
Service & AutoSpa
(503) 485-0303
Monday - Friday 8am - 5pm
Saturday - Sunday Closed
3784 Portland Rd NE
Salem, OR 97301
 
Auto Body & Paint
(503) 585-6145
Monday - Friday 8am - 5pm
1485 Pine St. NE
Salem, OR 97301

Corporate Office for DMV & Titles
(503) 595-6240
Monday, Tuesday, Thursday  10am - 2pm
7524 S Macadam Ave
Portland, OR 97219

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